I am very impressed with Billy and Erika as business owners. I rented a bike to go riding with friends. Unfortunately we got about 6″ of new snow the night before our ride so it was hard going and I broke my bike chain a little over a mile into our ride. One in the people in my group knew Billy and convinced me to call and, just like they said he would, he came to the rescue and fixed the chain on my bike and left me with a chain repair kit just in case it happened again. We finished out our ride and had a wonderful time thanks to Arctic Cycle’s excellent customer service, not to mention the cool fat tire bikes.